My Profile

Kaitlyn Ehrmantrout

Placerville, United States of America

About Me

Current city:
Placerville
Current country:
United States of America
Country of Citizenship:
United States of America
Age:
32

Introduction:

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Education

California State University, Sacramento

Bachelor of Arts in English

May 2010

UNI-Prep

TESOL Certificate

July 2018

California State University, Sacramento

Master of Arts in English (English Composition)

May 2017

Experiences

University Catalog Editor

California State University, Sacramento: Academic Services

August 2017 to Current

• Daily use of Microsoft Office Suite 2007/2010 (Word, PowerPoint, Excel, and Outlook), Courseleaf (Catalog Management Software), Web Content Management (WCM), and Adobe Acrobat Pro. • Responsible for written and verbal communication with university Deans, Associate Deans, Department Chairs, faculty, and staff regarding changes to the university catalog. • Responsible for maintaining annual approved programmatic edits to degree programs to the university catalog. • Responsible for administrative support of three Faculty Senate subcommittees (Curriculum, Council on Preparation of School Personnel, and General Education Course Review). • Responsible for compiling, organizing, and processing course change and program proposals and assuring they are reviewed by the appropriate subcommittee. • Designated Degrees Database Coordinator for the university. • Responsible for creating, updating, and maintaining websites for the Curriculum Subcommittee, Student Grade Appeals, and the Offices of Academic Affairs and Undergraduate Studies.

Assistant to the Dean of Undergraduate Studies

California State University, Sacramento: Office of Undergraduate Studies

February 2017 to July 2017

• Daily use of Microsoft Office Suite 2007/2010 (Word, PowerPoint, Excel, and Outlook), CMS (PeopleSoft), Web Content Management (WCM), and Adobe Acrobat Pro. • Responsible for administrative support of the Dean of Undergraduate Studies, Student Grade Appeal Coordinator, and three Faculty Senate subcommittees (Curriculum, Council on Preparation of School Personnel, and General Education Course Review). • Responsible for compiling, organizing, and processing course change and program proposals and assuring they are reviewed by the appropriate subcommittee. • Responsible for creating, updating, and maintaining websites for the Curriculum Subcommittee, Student Grade Appeals, and the Offices of Academic Affairs and Undergraduate Studies. • Responsible for compiling and processing special major and minor petitions. • Responsible for compiling and keeping track of event finances including check requests, invoicing, and reporting the budget. • Responsible for verbal and written communication with faculty, staff, and students to keep all current on programmatic policies and procedures.

Customer Service Coordinator

California State University, Sacramento: Admissions and Outreach

August 2014 to October 2015

• Daily use of CMS (PeopleSoft), DocView (Document Imaging), and Optix Workstation. • Responsible for hiring, training, and supervising the student ambassador team who provides customer service to a diverse population of over 29,000 callers and over 7,500 drop-in students annually. • Responsible for daily verbal and written communication with staff and student ambassadors to keep all current on deadlines, announcements, staff schedules, etc. • Extensive knowledge of Sacramento State (e.g. culture, vision, goals, operations, and physical environment). • Provide weekly and monthly reports on the number of drop-ins and telephone calls received by the Admissions and Outreach Office. • Independently manage Admissions and Outreach email account which receives an average of 100 emails weekly. • Participate in office-wide yield events and tours to share information with prospective students about admissions criteria, student support programs, campus life, housing, and student engagement programs.

Administrative Program Coordinator

California State University, Sacramento: General Education Honors Program

October 2015 to February 2016

• Daily use of CMS (PeopleSoft), SacCT (Blackboard), Web Content Management (WCM), and Adobe Acrobat Pro. • Responsible for program administration, data management, and project management for the GE Honors Program, One Book Program, and One World Initiative. • Responsible for compiling, reviewing, and processing students’ applications to the GE Honors Program for the Program Director and committee(s) to review for Honors Admissions and Honors Scholarships. • Responsible for compiling, reviewing, and analyzing student responses to Honors course evaluations for the Honors Program Director. • Maintain current calendar of events, activities, and meetings for the Honors Program, One Book Program, and One World Initiative to maximize program efficiency. • Responsible for creating, updating, and maintaining websites for the Honors Program, One Book Program, One World Initiative, and Office of Undergraduate Studies. • Responsible for compiling and keeping track of event finances including check requests, invoicing, and reporting the budget. • Responsible for arranging classroom space for Honors courses through Astra Schedule. • Responsible for verbal and written communication with Honors faculty, advisors, and students to keep all current on programmatic policies and procedures.

Student Ambassador

California State University, Sacramento: Admissions and Outreach

June 2011 to August 2014

• Provide excellent telephone communication customer service to approximately 700 callers monthly. • Use problem-solving and critical thinking to resolve customer inquiries. • Convey university admission requirements and policies to prospective students, applicants, and newly admitted and returning students. • Provide independent front counter administrative support by verifying student files and directing campus visitors.

Skills

excellent written and oral communication skills organization time management

Languages

english

Videos

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Portfolio

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