Teaching abroad is an opportunity for me to experience another culture and see the world in a way no tourist can. It’s a chance to meet people, share ideas, and forge lasting friendships. Not forgetting that I have a growing family and I seek to give them a better future by a more competitive training/teaching salary either online or classroom training- immigration is being considered.
TEFL Certification 120 Hours
May 2019
3 Year National Diploma Human Resource Management
December 2018
1 Year National Certificate: Financial Services
September 2006
1 Year Certificate in Enterprise Risk Management
December 2011
1 Year Diploma Business Administration
December 2006
Level 4 Certificate in Short Term Insurance
December 2012
Level 5 Certificate in Outcomes Based Education & Assessments
January 2012
Santam Ltd
August 2018 to Current
This role is focused on servicing the product and systems training needs for Santam intermediaries, and will require travel to other regions. The primary accountabilities are: • To coordinate and conduct training sessions in products, systems, processes and selected behavioural topics, that will lead to the improvement of knowledge and skills for Santam employees and intermediary staff, as well as the ability to improve their current job performance and results. • To coordinate and conduct training and development programs on Santam content to improve individual and organizational performance • To coach and support post training, to enable embedment of training back at the workplace.
Santam Ltd
January 2013 to Current
This role is highly specialized. The mandate was to examine the contractual policy terms and conditions, but also look beyond these and to resolve matters applying fairness and reasonableness as well as materiality. I thus work closely with TCF Principles on a daily basis. My core function was complaints resolution and conflict handling. My role required me to review the merits or matters, complete a root cause analysis, interpret policy wordings and then make recommendations to resolve disputes, within the context of prejudice and materiality. Ultimately, the role relates to the fair treatment of clients as well as the protection of the Santam brand and reputation.
Santam Ltd
October 2008 to Current
Intermediary enquiries, claims repudiation, client services, general office admin, and quotations & underwriting.
Santam Ltd
July 2012 to Current
Intermediary enquiries, claims repudiation, client services, general office admin, quotations, underwriting, sales support, statistical reporting, meeting with new and existing brokers daily.
Work clothes
My wedding day
Casual day