My Profile

Rudi Rico Snell

Cape Town , South Africa

About Me

Current city:
Cape Town
Current country:
South Africa
Country of Citizenship:
South Africa
Age:
37

Introduction:

Teaching abroad is an opportunity for me to experience another culture and see the world in a way no tourist can. It’s a chance to meet people, share ideas, and forge lasting friendships. Not forgetting that I have a growing family and I seek to give them a better future by a more competitive training/teaching salary either online or classroom training- immigration is being considered.  

Education

TEFL Professional Development Institute

TEFL Certification 120 Hours

May 2019

Business & Management College of South Africa

3 Year National Diploma Human Resource Management

December 2018

Andy Reinecke Training Group

1 Year National Certificate: Financial Services

September 2006

INTEC College

1 Year Certificate in Enterprise Risk Management

December 2011

Oxbridge Academy

1 Year Diploma Business Administration

December 2006

Insurance Sector Education and Training Authority

Level 4 Certificate in Short Term Insurance

December 2012

Business & Management College of South Africa

Level 5 Certificate in Outcomes Based Education & Assessments

January 2012

Experiences

Training Consultant

Santam Ltd

August 2018 to Current

This role is focused on servicing the product and systems training needs for Santam intermediaries, and will require travel to other regions. The primary accountabilities are: • To coordinate and conduct training sessions in products, systems, processes and selected behavioural topics, that will lead to the improvement of knowledge and skills for Santam employees and intermediary staff, as well as the ability to improve their current job performance and results. • To coordinate and conduct training and development programs on Santam content to improve individual and organizational performance • To coach and support post training, to enable embedment of training back at the workplace.

Client Care Manager

Santam Ltd

January 2013 to Current

This role is highly specialized. The mandate was to examine the contractual policy terms and conditions, but also look beyond these and to resolve matters applying fairness and reasonableness as well as materiality. I thus work closely with TCF Principles on a daily basis. My core function was complaints resolution and conflict handling. My role required me to review the merits or matters, complete a root cause analysis, interpret policy wordings and then make recommendations to resolve disputes, within the context of prejudice and materiality. Ultimately, the role relates to the fair treatment of clients as well as the protection of the Santam brand and reputation.

Service Consultant

Santam Ltd

October 2008 to Current

Intermediary enquiries, claims repudiation, client services, general office admin, and quotations & underwriting.

Relationship Manager

Santam Ltd

July 2012 to Current

Intermediary enquiries, claims repudiation, client services, general office admin, quotations, underwriting, sales support, statistical reporting, meeting with new and existing brokers daily.

Skills

tefl performance management time management negotiation skills customer relations record keeping presentation skills emotional intelligence • team building and leadership • motivate people • creative lesson planning • conflict resolution and classroom management • management skills

Languages

english / afrikaans

Videos

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Portfolio

Work clothes

My wedding day

Casual day

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