Tawanda Munemo
About Me
Introduction:
My Name is Tawanda Munemo. I am originally from Zimbabwe but my folks migrated to the United Kingdom (UK) in the 90's. I currently live and work in South Africa and have been in South Africa for about 9years now.
I boast of a Bachelors degree from one of the most prestigious and multi racial universities in southern Africa. I was schooled in line with UK Cambridge University standards from primary to tertiary education.
I carry with me vast experience (over 10years) of business communication, management, administration and accounting. I have worked with non government organisations (NGO's) in training business language, business theories and practices for business stakeholders in and around Africa. One major session was with central / reserve banks representatives from Angola, Uganda, Sudan and Swaziland just to name drop a few.
With my TEFL qualification, my extensive English language background and exposure thereof, my vast business knowledge, my experience in training and facilitation in business practices, and my passion for teaching/training/interaction with people from different cultures and backgrounds within and without the business sector, I possess the ideal qualities for this venture.
I have also been involved in risk management across some African countries. This entailed travelling to different countries, meeting new people, training people on different business policies, assessing and measuring progress at both management level and staff / team level. This has driven my passion for training and teaching to new heights as I realise this is my calling.
As far as my family is concerned, I am a twin being the first born to a family of four boys. I am still single with no children. My parents live and work in England.
Education
Teach TEFL
TEFL 120 HOUR CERTIFICATE
January 2018
Solusi University
Bachelor of Accounting
April 2007
Experiences
A Teacher / Facilitator
Pan Africa Management Institute - PAMI
February 2007 to January 2009
Responsibilities: Deliver a minimum of 120 days training per annum Responsible for the delivery of quality training across all channels Design and develop new training courses including e-learning Build relationships with our high profile clients across the world Engage with all audiences and build rapport Design assessments for each intervention and provide feedback with detailed feedback on gaps identified and recommendations Detailed reporting post training sessions Ongoing follow up and feedback to the different business areas Occasionally will be required to attend meetings to gather information on projects and initiatives International travel.
AR CONSULTANT - TRAINING & PROJECTS MGMT & CREDIT RISK MGMT
DSV Global Logistics
February 2013 to Current
●Liaise with managers to determine training needs and schedule training sessions ●Design effective training programs ●Select and book venues ●Conduct seminars, workshops, individual training sessions etc. ●Prepare educational material such as module summaries, videos etc. ●Support and mentor new employees ●Keep attendance and other records ●Manage training budgets ●Conduct evaluations to identify areas of improvement Ensure accurate and timeous settlement of risk claims in accordance with processes, procedures, administration agreements and service level agreements. Ensure full records are maintained and captured of all claims to assist with the preparation of claims experience. Process annual scheme rate reviews and renewals timeously, including identifying schemes for renewal, obtaining and processing data, producing annual policy documents and policy schedules and renewal packs, in terms of business processes. Prepare the quote and rate setting tools and perform market comparisons in accordance with procedures. Ensure that scheme data is clean and accurate at all times, by performing regular validations and addressing non conformities as soon as possible. Reconcile monthly receipts by inspecting and checking data and updating scheme records, member records and underwriting, where applicable. Updating the premium reconciliations for all allocated clients within the monthly turnaround times. Preparing and issuing of invoices for schemes that require these in accordance with processes and procedures. Identify schemes where premiums are outstanding, and issues credit control letters in accordance with processes, procedures, administration agreements and service level agreements. Encode / add new entrants and movements on schemes by checking the rules for eligibility before coding data onto the computer system, and processing of underwriting, where applicable. Perform underwriting administration including identification of members needing medicals, requesting medical evidence and managing the reminder process. Once underwriting is completed providing details to the insured and capturing the decision. Issue benefit statements as per service level agreements on risk funds where applicable. Preparing of conversion option quotes when required. Deal with clients / brokers / Sales Consultants and internal specialist departments through correspondence, telephone, e-mail, faxes. Ensure that workflow systems are maintained and updated at all times. Assist management to control the costs of running the department by not abusing the use of company assets such as stationery & telephones,& by finding alternative methods which increase efficiencies or reduce costs. Participate in various meetings and contributes to the discussions and decisions of the team and department from a servicing strategy perspective. Maintain good relationships with all stakeholders Resolve queries and complaints.
Skills
Languages
Videos
Portfolio
Tawanda
Tawanda