Thomas Shaughnessy
About Me
Introduction:
Hello!
My name is Thomas Shaughnessy. I´m Irish and live in Spain. I am a certified English teacher after completing an online course with TEFL in 2012 and am now looking for work.
I believe that for teaching to work, both the student and teacher need to be both motivated and ready to learn. Also, if classes are not enjoyable, students wil probably not learn, which is why I do my best to encourage students to participate as much as possible.
I look forward to hearing from you at your earliest convenience.
Kind Regards
Thomas.
Education
Online
Teaching English as a Foreign Language
October 2012
Athlone Institute of Technology
National Diploma in Business Studies and Managerial Finance
July 1998
Dublin Business School
Bachelor of Arts in Business Studies
July 2010
Experiences
Clerical Assistant
Aer Lingus
September 1998 to November 1999
· Credit Control - Maintenance of 100 accounts (worth £2,000,000)
Commercial Assistant
Siemens Ireland Limited
January 2000 to December 2002
· Invoicing - Daily invoicing of all customers (approx. 11,000 invoices annually) with responsibility for accuracy and completeness of billing (unit quantities, prices, discounts, etc)
· Credit Controller -
§ Maintenance of 100 accounts (worth £500,000)
· Logistics – Management of Service Level
Agreements (SLAs) with carriers with specific responsibility for:
§ monitoring of compliance with SLA´s and
§ benchmarking of
services received.
Credit Controller
ADT Fire and Security
February 2003 to April 2004
Customer Support Specialist
Hewlett Packard Financial Services
August 2004 to April 2006
·
Credit Control – Maintenance of 500 corporate
accounts (worth £500,000).
Primary contact for
outsourced collection´s agency.
Credit Control
Accenture
May 2006 to March 2007
Make decisions on accounts with arrears of more than 90 days.
Team Lead
Microsoft
April 2007 to March 2011
· Generate pricing sheets (CPS’s) - Facilitate requests to the
Licensing community by creating Customer/Channel Pricing Sheets and amendments
within agreed SLA and Field Empowerment limitations.
· Control body – Act as a control body for
any manual changes to pricing sheets.
· System issues – Report these to management
each week, liaising with other teams to provide solutions for same, and,
motivating team members to follow up on their issues.
· Process updates – Use initiative to keep
up-to date with process changes and make suggestions for changes required.
· Team Lead – Manage the team in the
absence of the team lead and assist with both hiring new staff and delegating
training as required.