Updated: 25 May 2018
Effective: 25 May 2018
We take the protection of your privacy and maintaining the security of any personal information received from you seriously. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you.
We strictly adhere to the requirements of data protection legislation required by the EU General Data Protection Regulation (GDPR).
How We Collect, Store, Share, & Utilize Client Account Information
When you browse our website, we process data about your use of the website. This may include your approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your website visits. This data is non-personally identifiable and so you are anonymous to us. The legal basis for processing this data is our legitimate interests, namely monitoring, analyzing and improving our website usage and the services we provide. This data is stored in our Analytics service, Google Analytics, for an indefinite period of time, or until we decide we no longer need it for the purposes outlined above.
You can prevent your data from being used by Google Analytics by installing the Google Analytics opt-out browser add-on.
Account Information & User Details
When you register an account on our website we process the following information: Your name, e-mail address, mailing address, citizenship, date of birth, educational information, work experience information, skills, language knowledge, and any files that you upload. By checking the Consent Checkbox, you willingly give us consent to collect and store your information, and share it with our internal team in order to provide you with client services and support associated with your account.
We may use this data to:
- verify your identity for security purposes
- provide you with our services
- sell services to you
- communicate with you
- show it publicly on our website on your ESLJobsLounge profile if you opt-in to have a publicly visible account
We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Occasionally we will proactively create an account for a new client and then contact the client to inform them of the services available through us and provide the login details for their account. In such cases, clients can reply to any of our team member who contacts them to request more details about their account, or contact firstname.lastname@example.org if they wish to delete their account from our database in its entirety.
When you make an enquiry through our contact form or by sending us an email
When you submit an enquiry, we process the information contained in your enquiry, including your name and email address. We believe that you would reasonably expect us to process this data for the purposes of responding to your enquiry, and so we process it on the basis that there is a legitimate interest to you and to us in doing so.
We process this data and any data in subsequent email communication between you and us for as long as is necessary to adequately deal with your enquiry and track our communications with you.
When you subscribe to job alerts and/or newsletters
When you sign up to receive job alerts by email and/or a newsletter, we ask for your consent to process your personal information. We process this information in order to send you the information you have subscribed to. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You can withdraw your consent at any time by instructing us by email at email@example.com or by clicking the Unsubscribe link in the job alert or newsletter you receive. When you sign up for a newsletter, we may store your personal information in a third-party marketing platform instead of in our own database.
Information provided by you on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded or used by other people. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Here are the individual cases where you may post information with a view to that information being read, copied, downloaded or used by other people:
· When you make a post on our website
You may post on our website by posting a resource item, posting in the forum, posting a review of another ESLJobsLounge user, posting a comment. Your posts and comments on our website are associated with your ESLJobsLounge account and will show the avatar and account name of the poster, which is a hyperlink. Clicking on the hyperlink will open your ESLJobsLounge profile. As such, all your posts are identified and associated with your ESLJobsLounge account. Aside from this, your forum posts do not include any personally-identifiable information unless you decide to include such information in your post. We believe that in creating a forum post, you would reasonably expect us to process the data in order for other people to use it. As a result, we process it on the basis that there is a legitimate interest to us in doing so, namely the proper administration of our website. We do not specifically use the information you provide except to allow it to be displayed or shared.
· When you post a job, TEFL course, language school or any other advert
Your adverts are associated with your ESLJobsLounge account and will show the account name of the poster, which is a hyperlink. Clicking on the hyperlink will open your ESLJobsLounge profile. As such, all your adverts are identified and associated with your ESLJobsLounge account. Banners are not associated with your ESLJobsLounge account. Aside from this, your adverts do not include any personally-identifiable information unless you decide to include such information in your advert. We believe that in creating an advert, you would reasonably expect us to process the data in order for other people to use it. As a result, we process it on the basis that there is a legitimate interest to us in doing so, namely the proper administration of our website. We do not specifically use the information you provide except to allow it to be displayed or shared.
· When you apply to a job
When you apply to a job through our website, all of the personal user information that you provide in your account can be viewed by the job poster, including any attachments that you have uploaded and attached to the application. The information associated with a job application will be collected and stored in our database indefinitely, unless we deem it necessary to delete, you manually delete this information within your account or you delete your account with us.
We store the information you provide until such time as it is no longer relevant to be displayed on the website or until you withdraw your consent. You can withdraw this consent at any time by emailing us at firstname.lastname@example.org.
When you make a payment for a product or service
Payment information is never taken by us either through our website or otherwise.
At the point of payment, you are transferred to a secure page on the website of either PayPal or Stripe, our payment service providers, or to a secure page on our website which operates the Stripe payment gateway through a pop-up window. You can find information about Paypal’s privacy policies and practices here, and about Stripe’s privacy policies and practices here.
Information we process because we have a legal obligation
We may process any of your data identified in this policy in order to comply with a legal obligation, or in order to protect your vital interests or the vital interests of another natural person. This may include your personal information.
Other information we may process
We may process any of your data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
Accessing, updating and removing your personal information
You can at any time request a copy of your personal data processed by us, or request to have it updated if it is incorrect. You can do both these things by sending an email to email@example.com. After receiving your request, we will tell you when we expect to provide you with the information requested or correct the incorrect information.
If you wish to remove your personal information from our website, you can make a request by sending an email to firstname.lastname@example.org.
Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Complaints regarding content on our website
We moderate user generated content when we required by law. If you complain about any of the content on our website, we may investigate your complaint at our discretion. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
Processing of your data outside the European Union
We use outsourced services in countries outside the European Union in certain aspects of our business. Accordingly data obtained within the European Union could be processed outside the European Union.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another. Cookies allow us to distinguish you from other visitors to the website, helping us to provide you with a good user experience and allowing us to improve the site.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.
You can choose to disallow cookies by changing your browser settings. However, by doing so, you may hinder your user experience on this and other websites. You can read more about cookies and how to disallow them at www.allaboutcookies.org.
Cookies that we use
We use Google Analytics to help us understand how you interact with our website by collecting and reporting information anonymously. You can find more information about Google Analytics cookies and privacy here.
Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
Used to distinguish visitors.
Used by Google Analytics to throttle request rate.
Social sharing cookies
We sometimes use sharing buttons and tools so you can easily like or share our content on Facebook, Twitter and other social networks. Some of these social networks set their own cookies for statistical and/or marketing purposes.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
How you can complain
Retention period for personal data
- to provide you with the services you have requested
- to comply with other law, including for the period demanded by our tax authorities
- to support a claim or defense in court
Third party websites
We may include links to third party websites that are controlled and maintained by others. It is your responsibility to review the privacy and cookie policies of these sites. We are not responsible for the policies and practices of third party sites.