My Profile

Alexandra Sassman

San Jose, Costa Rica

About Me

Current city:
San Jose
Current country:
Costa Rica
Country of Citizenship:
United States of America
Age:
28

Introduction:

I recently graduated from San Jose State University with a Bachelor's degree in English. I specialize in technical writing, having interned at two major tech companies, and with that experience, I've gotten to know my own learning style. Technical writing is all about teaching oneself about a topic enough to explain it in writing, so I understand the different ways of struggling through a concept, similar to grasping a new language. I am passionate about the learning experience, and I want to help students through their second language learning and development. 

After studying college-level Spanish for two semesters, I'm fascinated at how interconnected Californians are with Latin American culture. From living in East Los Angeles to rural Central Valley to East San Jose, I've been exposed to the many ways Spanish and English merge, cooperate, and learn from each other. MY mother is an ESL teacher as well, and she taught me all the ways our cultures are both similar and different, and how to respect the differences while celebrating the similarities. This is the kind of culture I seek to bring to the classroom. 

Education

UNI-Prep

TESOL Certificate

December 2018

San Jose State University

English, Concentration in Professional and Technical Writing

December 2018

Irvine Valley College

AA in Social and Behavioral Studies

May 2017

Experiences

Technical Writer Intern

Google

May 2018 to August 2018

-Worked on the Cloud Documentation team. -Updated the Cloud SQL “Overview of High Availability Configuration” docs (MySQL) (PostgreSQL). -Assembled a set of questions from a bug list and common customer issues. -Scheduled meetings with a Cloud SQL engineer to technically review new content and diagrams and clarify concepts. -Designed two sets of diagrams representing the HA Configuration and failover process. -Wrote new content to supplement diagrams. -Reorganized the pages to accommodate new content and diagrams. -Tested users to compare the original and updated document versions. -Improved docs by 87%.

Documentation Specialist

EchoPixel

March 2018 to May 2018

-Scheduled meetings with engineers to discuss style guide terminology, preferences, and company voice. -Tested new software features and verified testing documentation for accuracy, consistency, and clarity. -Wrote original company style guide. -Wrote two original software feature manuals. -Contributed sections to the main operations manual. -Designed two sets of diagrams representing the HA Configuration and failover process. -Wrote new content to supplement diagrams. -Reorganized the pages to accommodate new content and diagrams. -Tested users to compare the original and updated document versions. -Improved docs by 87%.

Shift Manager

Jamba Juice

December 2014 to July 2017

-Interviewed, hired, trained, and scheduled employees. -Prepared smoothies and food for customers. -Provided quality customer service. -Managed team collaboration during peak season.

Skills

programming technical training editing documentation

Languages

english

Videos


I created this video tutorial as a class assignment to teach someone how to use Read More

Portfolio

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