My Profile

Freelance English & Tagalog Tutor

Private Individuals

December 2017 to Current

Tutoring English ad Tagalog Courses to private individuals (Chinese, Japanese, Koreans and Filipino clients) face to face or online.

Training Coach

ScopeWorks Asia Incorporated, 18/F, Citibank Center, Paseo De Roxas, Makati

June 2018 to June 2018

• Conduct orientation sessions and arrange on-the-job training for new hires

• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement

• Develop testing and evaluation procedures

• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors

• Develop and organize training manuals, multimedia visual aids, and other educational materials

Conversion Agent – September 2008 - March (Previous Position)

• Converts voicemail messages into email/text

• Manage Voicemail Audios on a Real-time with proficiency and comprehension

Telesales Representative

NCO Group, 6/F Philplans Corporate Center, 10th Avenue corner Kalayaan Avenue, Bonifacio Global City, Taguig.

March 2010 to January 2011

• Initiate calls to existing customers to schedule sales and service calls for insurance products

• Performs data entry functions to ensure that calls are properly documented and entered into the system

• Provide collections of Insurance products

Technical Support Representative

Sitel Philippines, 22/F Wynsum Corporate Plaza, F. Ortigas Jr. Avenue, Ortigas Business Center, Pasig City.

May 2011 to February 2012

• Troubleshoot Malwares and Windows Updates for Microsoft customers

• Provide client support and technical issue resolution via E-Mail and phone

• Configure software to connect to Internet application servers

• Provide training to clients in the use of system and applications as related to Internet

• Obtain general understanding of OS and application operations related to company offered services

• Identify and correct or advise, on operational issues in client computer systems • Perform creation of new accounts using company provide software tools

Customer Representative

Telus International, Araneta Center, Quezon City, Philippines

November 2013 to April 2014

• Provide customer service for RushCard customers

• Maintains customer records by updating account information

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed.

Level 2 - Technical Associate

Wipro BPO Limited Inc., Quezon City Philippines

May 2014 to February 2016

• Provide technical support for Bell Canada customers

• Troubleshoot DSL and IPTV products

• Escalate complex product issues • Communicate customer concerns to appropriate supervisors or dispatch personnel

• Assist Filed technicians on installations and back-end systems

Freelance Graphic Artist, Illustrator and DTP

Online jobs, Freelancer, Odesk, Upwork

June 2007 to Current

• Designing logos, print outs, t-shirts and general graphic designs of individual and corporate clients

• End-to-end product design and development on illustration, photoshop, CorelDraw, InDesign or DTP Software

• Photo and video editing

Freelance Project Manager & Transcriber

Online jobs, Freelancer, Odesk, Upwork

January 2012 to December 2017

• Managing a team and coordinating audios and coordinates deadlines, QA and etc.

• Transcribe audio recordings into written documents for legal and general transcriptions.

• Preparing documents through revision and proofreading

• Revising previously created transcriptions as needed

Freelance Project Manager – June 2016 up to present

Private Clients (Homebased)

September 2017 to March 2018

• Lead Generation of AU client

• Project Management to AU telemarkers agents (AU private client)

• Coordinating English and French Audios of into written documents for legal transcripts

• Preparing documents through revision and proofreading

• Revising previously created transcriptions as needed • Preparing documents and paperwork for filing

Account Manager

Globibo

June 2016 to Current

Account Manager – January up to present (Current position)

• Identify and engage potential customers for Translation & Interpretation and Corporate Training services. Leverage the global infrastructure of subject-matter experts and advanced system solutions to provide a novel approach to the customer.

• Determine contact of a potential customer and contact customers • Convert opportunities into contracts and support customer with delivery information

• Maintain continuous contact with key accounts and establish long-term support contracts

Project Coordinator – June 2016 up to January 2017 (Previous position)

• Determine project scope with Customers and Account Managers

• Drive resource allocation and handover

• Drive Quality Standards of the project are met

• Manage Customer Interaction and Change Management

• Follow up on Customer / Student Feedback • Drive improvement Agenda and Kaizen projects

• Improve existing material and increase utilization of industry standards

• Extend material base and contribute in the new standard development

• In-house translator Tagalog<>English