Vanessa Salvi
About Me
Introduction:
My name is Vanessa. I lived and studied in Italy up to the age of 18 when I decided to study in Lyon, France and get a Bachelor's Degree in Applied Foreign Languages. At that time, I had been studying French for seven years. I believed that going to study in the country where the language is spoken would enable me to acquire new skills, broaden my mind and give me the possibility of personal and cultural enrichment. In other words, it would be a substantive experience that I would never have had should I had stayed in Italy.
For these very same reasons, I then decided to experience a one-year exchange program in Colombia, at the University of Rosario, in Bogota. Thanks to this opportunity, I learned about a different culture, a different history and a different reality. It allowed me to master the Spanish language, while having a wonderful life experience that I will never forget.
After graduating, I spent several months in the UK where I attended a few translation courses at the University of Leicester and then worked as a translator. After my British experience, I moved to Spain where I worked as a multilingual receptionist and web-content translator. I then moved to Bulgaria to start a new professional experience and worked as a multilingual Subject Matter Expert for TripAdvisor Vacation Rentals. In November 2018, I moved to Berlin, Germany and started working as a web-content translator and multilingual Account Manager for a global creative platform, 99designs. Last but not least, I've also been giving online language lessons to students and adults during these years abroad.
All these experiences, both professional and academic, were only possible because of the language skills I acquired and mastered during the past years. I would therefore like to help other people get similar skills so they can find better job and academic opportunities.
Education
TEFL Graduate
Teaching English as a Foreign Language (TEFL)
April 2020
ISIT Paris - Universidad EAN, Colombia
Conference Interpreting Training Course (Certificate of Participation Awarded by the French Institute of Intercultural Management & Communication)
July 2016
Jean Moulin University Lyon 3, France
University Degree in Business Spanish
July 2016
Jean Moulin University Lyon 3, France
Bachelor’s Degree in Langues Etrangères Appliquées (Applied Foreign Languages)
July 2016
Nice Education Academy - Istituto A. Capriotti, Italy
French High School Diploma ESABAC
July 2013
Istituto A. Capriotti, Italy
Diploma in Linguistics– British A-Level
July 2013
Experiences
Designer Curator
99designs - Berlin, Germany
March 2020 to Current
Duties: Reviewing designers’ applications based on professional experience and quality standards set by 99designs (execution of design principles, conceptual thought, technical skills and deliverables, client communication and satisfaction). Verifying information provided by the applicants and assessing accuracy through the use of social networks (LinkedIn, Twitter, Instagram, Facebook, Dribbble, Behance). Selecting all eligible candidates and curating them into one of three levels (entry, mid or top level).
Multilingual Account Manager and web-content Translator
99designs - Berlin, Germany
November 2018 to Current
Duties (for the Account Manager position): Handling Inbound calls from clients and assisting with their concerns regarding design,
technical questions, design contests and projects; providing a passionate, professional, and dedicated
customer support experience through phone, e-mail and chat; efficiently and effectively solve problems
with multiple team members across multiple departments while taking ownership of the cases;
collecting and sharing ideas to better the platform for all customers and services we offer; offering
account management to top-value clients providing them with professional design and business
consultation. Collecting and sharing ideas to better the platform for all customers and services we offer.
Duties (for the web-content translator position): Researching technical phraseology to find the correct translation. Reading documents;
proofreading and editing final translated versions. Ability to demonstrate an understanding of grammar
technicalities of both the original language and the target language. Ability to concentrate for extended
periods of time, process a lot of information, physical and mental stamina. Use of translation and
localisation tools such as CMS and Smartling.
Telephone Interpreting
Chatlas
September 2018 to Current
Duties: Consecutive Telephone Interpreting in English, Italian, French and Spanish.
Web-content Volunteer Translator
Erasmusu - Spain
September 2018 to February 2020
Duties: Translation of travel blog articles. Reading through original material and rewriting it in the target language. Ability to demonstrate an understanding of grammar technicalities. Ability to concentrate for extended periods of time, process a lot of information, physical and mental stamina;
Subject Matter Expert (SME) and multilingual Customer Service Representative
TripAdvisor Vacation Rentals - Concentrix Bulgaria
October 2018 to August 2019
Duties (for the Subject Matter Expert position): Providing advice, accurate information and help to internal team to appropriately match the situation when taking a call or working on cases. Checking accurate information in e-mails.
Duties (for the Customer Service Representative position): Handle inbound/outbound calls/emails whilst consistently meeting and maintaining operational performance metrics. Managing bookings, accounts and complaints. Adaptability to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand. Take ownership for issue resolution and only escalating to a senior member of the team when all options have been exhausted. Use multiple internal systems and applications efficiently with an ability to multi-task.
French (Foreign Language) Tutor
Private Tuition
September 2017 to October 2017
Duties: Teaching French as a foreign language to three Italian secondary school students. Teaching, coaching and supporting the students in achieving their goal. Delivering quality learning and teaching and promoting the attainment and achievement of the students.
Multilingual receptionist and web-content Translator
Camping La Masía– Playa La Almadrava, Tarragona, Spain
April 2017 to September 2017
Main Duties (for the multilingual receptionist position): Greeting customers. Dealing with bookings. Completing procedures when guests arrive and
leave. choosing rooms and handing out keys. Preparing bills and taking payments. Taking and passing on
messages to guests. Dealing with special requests from guests (like booking activities). Answering questions
and dealing with complaints or problems.
Main Duties (for the multilingual receptionist position): Translation of the whole website from Spanish to English.
English (Foreign Language) Tutor
Private tuition
November 2015 to March 2016
Duties: Teaching English as a foreign language to a library employee at the University of Rosario, Bogota, Colombia. Teaching, coaching and supporting the learner in achieving her goal. Delivering quality learning and teaching and promoting the attainment and achievement of the learner.
French (Foreign Language) Tutor
Private tuition
June 2014 to September 2014
Duties: Teaching French as a second language. Teaching, coaching and supporting the student in achieving her goal to get the French High School Diploma ESABAC. Delivering quality learning and teaching and promoting the attainment and achievement of the student.